Returns

Return Policy – Horecacentrum Curacao

At Horecacentrum Curacao, we strive for your complete satisfaction with our products. However, should you wish to return an item, we offer a clear and fair return policy.

General Return Procedure

  1. Contact Us: If you wish to return a product, we kindly request that you first inform us of your return request via email. This can be done via info@horecacentrumcuracao.com. Clearly state the reason for the return, the order number, and attach a copy of the invoice in your email. This helps us process your request more efficiently. In the event of damage upon delivery, this must be reported immediately.
  2. Conditions for Return Acceptance:
    • The product must be unused and in the same condition as when purchased, complete and, if possible, in the original packaging.
    • Ensure the product is well-packaged for the return shipment, preferably in the original packaging.
    • Return shipping costs are at your own expense.
    • Electronic components, used parts, and accessories are excluded from returns.
    • Products may be refused for return if they do not meet our conditions.

Specific Conditions

Private Customers

  • Cooling-off Period: You have a 14-day cooling-off period after receiving the product.
  • Non-returnable Reasons: Orders of incorrect dimensions that do not fit are not a valid reason for return. Always check the dimensions yourself before ordering. Used products cannot be returned.
  • Return shipping costs are at your own expense.
  • Only unused items can be returned.
  • If the return conditions are met, the full purchase price of the item will be credited (excluding shipping costs).

Business Customers

  • Cooling-off Period: You have a 14-day cooling-off period after receiving the product.
  • Restocking Fee: If the product is unused but still returned, we will charge 30% of the total purchase price as a restocking fee.
  • Return shipping costs are at your own expense.
  • Only unused items can be returned.
  • If the return conditions are met, the purchase price of the item will be credited (excluding shipping costs and restocking fee).

Advice for Placing an Order

  • Check: Check the dimensions and voltage of the appliance before ordering. Larger equipment may require a three-phase power connection.
  • Personal Advice: If you have any doubts or questions about the suitability of a product, do not hesitate to contact us. We offer independent and personal advice to ensure you make the right choice. We can be reached by phone and email.

For more information and our contact details, visit our contact page. Your satisfaction is our priority, and we are ready to support you at every step of your purchasing process at Horecacentrum Curacao.