Frequently Asked Questions

Shipping Options

What are the shipping costs for my order?

Shipping costs vary by product and are clearly indicated on the product page in our webshop. Different rates apply for deliveries outside of Curaçao, which you can request from our customer service.

Can I have my order shipped to an international location?

Yes, we offer worldwide shipping. Please contact our customer service for more information on international shipping options and costs.

Returns

How can I return a product?

First, inform us via email (info@horecacentrumcuracao.com) about your wish to return the item, including the reason, the order number, and a copy of the invoice. Then, follow our return instructions which you will receive via email.

Are there costs associated with returning a product?

Yes, return shipping costs are at your own expense. Additionally, inspection fees may be charged if the product is outside the warranty period.

Warranty

How long is the warranty period for my appliance?

All appliances from Horecacentrum Curacao have a 3-month warranty period.

What does the warranty cover?

The warranty covers defects resulting from normal use or manufacturing faults. User damage, wear and tear, and defects outside the warranty period are not covered.

Ordering

How do I place an order in the webshop?

Choose your products, add them to your cart, and complete the purchase by filling in your delivery and payment information at checkout. You will then receive an order confirmation via email.

Can I get help choosing the right product?

Certainly! Our team offers personalized advice to help you find the right products. Contact us via phone or email for support.

Payment Options

Which payment methods are accepted?

We accept bank transfers, iDEAL, Bancontact, PayPal, and options for business customers.

Is it safe to pay online in your webshop?

Yes, we ensure the secure processing of your personal and financial data. All our payment options are secured to guarantee your privacy and safety.